This is an article I wrote which was originally published in The Liberator January 2011 Edition and I am posting it here for those who may be interested:
If you look closely enough you will see the beginnings of a significant shift taking place in the way public services and, ultimately, government is run. It is a distinctively liberal shift and one which will define politics and political parties, yet the natural party for liberal ideas is being eclipsed by the natural party of the status quo.
The debate has been ongoing for a while and has resulted in the Conservative Party Manifesto ‘An Invitation to Join the Government of Britain’ with their flagship policy of the Big Society. David Cameron says “the Big Society is about a huge culture change… It’s about liberation –the biggest, most dramatic redistribution of power from elites in Whitehall to the man and woman on the street” (Big Society speech, 19.7.10). The problem is not what he says but the fact that he is in the Conservative Party as this is a premature debate for the Tories who have found the whole idea difficult to swallow with some in the party going as far as to say ‘the big society is bollocks’ (the Guardian, 20.4.10).
People have sensed change in the air and tried to get in on the act leading the recent debate for reform of public services and government administration in many different directions: The easycouncil in Barnet, the John Lewis style Council in Lambeth and now the ‘virtual’ council in Suffolk. However, the politicians are a very long way behind what is already taking place and these initiatives only serve to show how the parties are not in a position to champion this fundamental change.
The Old Paradigm
Governance and public administration have periodically gone through fundamental changes from citizens being seen as subjects and government as rulers, to citizens as voters and government as trustees and, more recently, citizens as customers and government as managers. As citizens are seen as customers of services managed by government agencies the debate has been around how to make these services more responsive to the needs of the people. Government has therefore sought inspiration from business management practices to provide government agencies with better tools for policy implementation and tried to move decision making closer to the service recipients. This has resulted in the choice agenda which all political parties are signed up to.
Services based on choice provide people with the essential power of ‘exit’ where we, as citizens, are able to exit from one service and enter another. The criticism of this has been that this restricts and discourages the productive political voices of the people as they use the passive power of ‘exit’ rather than the progressive power of their ‘voice’ to improve services. This approach therefore ignores citizens as active individuals with an important role to play in the community. This is neatly put by the Cabinet Office when they said “user choice is an effective instrument for promoting quality, responsiveness, efficiency and equity in public services. It is in many cases more effective than alternatives, such as voice mechanisms” (Case for User Choice in Public Services, 4.5.07). But the exercise of our voice, the need to be heard in a more fundamental way, is exactly what people are beginning to want.
The New Paradigm
We are formal owners of the state by all democratic and business criteria. Yet we are told by service providers what we are entitled to and in what way. We, as citizens, may be unwilling and even incapable of becoming practical owners of the state, yet people are waking up to the idea that they no longer want to continue to be treated as simple voters or customers.
The political leadership have been slow to respond to this change, however, it has not stopped attempts at creating it. Citizen’s Contracts have been drawn up, Citizen’s Conventions have been put on, and Crowdsourcing projects have been set up in attempts to give people a voice. Wiki’s have been used to draft laws, websites have been used to collect user feedback, and TimeBanking has been developed to harness the public’s will to contribute to their community. Companies have been developed who specialise in citizen involvement, public funds have been given to service users to spend how they see fit and public services are being co-created by government agencies and citizens together.
This is a fundamental difference to how citizens are considered by the state. They are no longer customers but partners who have a wealth of ideas, experience and knowledge which can improve services; they are partners who can contribute to the running, monitoring and development of services; they are partners who are essential in how the community works for each other.
The new paradigm will be collaboration between government agencies and citizens as well as other social players important in the development of services such as non-governmental organisations. The new paradigm provides choice and voice as important mechanisms where the Cabinet Office does not question whether voice was a good idea but see it as the most important element as citizens are equal partners.
So where are the political parties in this debate?
And this is where the Conservative Party Manifesto comes in. It is the right message at the right time but this debate for the Conservative Party is embryonic. This is why they have a council advocating an easycouncil, which is about as far from a collaborative way of working as you can possibly get, while a virtual council potentially removes meaningful partnership as services are one step further removed from those with power. There is little in conservative thought that guides the Conservative Party towards collaboration and so David Cameron says unapologetically “you can call it liberalism… I call it the Big Society” (Big Society speech, 19.7.10) yet the rest of the party are still in the old paradigm looking at more ‘responsive’ services for ‘customers’.
Labour’s authoritarianism left a wide gap for the Tories to become the party of collective social action and it prevented them from producing any meaningful policies which would create collaboration with citizens. The Tories have a flagship policy of collective action where collaboration is a large element, yet only some of the party believe it is the right approach and others have said that the reason they don’t have all the answers is because we are in the ‘valley of nobody knows’ (Big Society Blog, 31.5.10). Which leaves the Liberal Democrats. Nick Clegg has stated “what he calls the Big Society is what I would call the Liberal Society” (Demos speech, 16.7.10) and Paddy Ashdown has said “David Cameron’s big idea for a big society has been something the Liberal Democrats have been talking about for years” (Royal British Legion speech, 23.4.10). The Liberal Democrats may have been talking about this for years but this movement is not aligned with the Lib Dems. If the Big Society is perceived by the public as benefiting the country, who do you think is going to benefit?
My issue with the Big Society is that while I praise it as an initiative moving the relationship between state and citizen closer to partnership, it is not the same thing as a government collaborating with citizens, a full scale change in the way government operates and citizens are perceived, a reinvention of the state, which this movement demands. Imagine if on the 20 October instead of George Osborne telling the country what was going to happen with the finances the people told George Osborne. This was modelled in the USA this year where 3,500 Americans came together across 57 cities to discuss the nation’s finances. Liberals and conservatives, young and old, rich and poor, people of all races and ethnicities were linked using satellite and webcasts where people were connected across the country to create an authentic, nationwide conversation. The process was facilitated so participants were well informed and a plan for a reduction in the deficit was produced (see AmericaSpeaks).
Where does that leave the Liberal Democrats?
Is it not strange that David Cameron is left almost as a sole voice for the Big Society in Government advocating a change in power relationship between state and citizen, while Lib Dem ministers defend the policy on reducing the deficit? Is it not strange that Philip Blond is left to argue the need to reclaim the liberal legacy from Jo Grimond (the Guardian, 21.9.10) while Nick Clegg argues why the party of Jo Grimond has adopted Conservative Party policy. Surely we are not in the ‘valley of nobody knows’ as this is liberal territory which should offer many answers but we are not capitalising on this opportunity.
This change in governance is inevitable. Look at the Big Society; Obama’s Open Government agenda which has the aim of ‘transparency, participation, and collaboration’; the National Endowment for Science, Technology and the Arts’ (NESTA) work on ‘co-production’ of public services or people-powered public services; or one of the many other social enterprises such as Involve’s work on public engagement in public services. We should be building on NESTA’s work which shows that collaborative services could generate savings of up to six times the investment made in them (Boyle, D. et al. 2010). This is as an opportunity to show the world that we really are about reinventing the state as a reduced size is necessary for effective governance with citizens as partners.
“Collaboration is right at the heart of everything Liberal Democrats believe in” (Alexander, D. 2010) yet there was little in the manifesto about collaboration with citizens. What this movement is crying out for is a more coherent strategy and political leadership. With localism, collaboration and devolving power being the Liberal Democrats’ home territory, it should feel right at home with us. This “is a revolution that is already under way, barely noticed by the mainstream” (Boyle, D. et al. 2010) and it is time we moved our focus onto how we can align this movement with the Liberal Democrats by defining a collaborative governance policy.
The ground work has already been done and the Lib Dems are much further along this debate than others, it just needs to catch up and become a leader for this movement. “The new generation of public administration will need a different spirit… one that fosters mutual effort. This movement from a ‘they’ spirit to a ‘we’ spirit is perhaps the most important mission of public administration in our era” (Vigoda, 2002).
References
Alexander, D. (ed) 2010. Why Vote Liberal Democrat. London: Biteback.
Boyle, D., Slay, J., & Stephens, L. 2010. Public Services Inside Out. Putting Co-Production Into Practice. London: NESTA.
Vigoda, E. 2002. From responsiveness to collaboration: Governance, citizens, and the next generation of public administration. Public Administration Review, 62, 5, 527-540.